Return Policy

At Florinia Inc., we strive to build long-term partnerships with our wholesale clients by delivering consistent product quality and customer support. While returns are rare in B2B transactions, we understand that situations may arise that require resolution. The following policy outlines our procedures for handling returns, exchanges, and claims.

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1. Return Eligibility

You may request a return for most new, unused items within 30 days of delivery, provided:

• Items are in original, undamaged packaging
• Items are unused and in resalable condition
• Proof of purchase is provided (e.g., invoice or order number)
• Return request is pre-approved by Florinia’s support team

Note: Unauthorized returns may be refused or subject to restocking fees.

2. Non-Returnable Items

• Custom or made-to-order products
• Clearance, promotional, or final-sale items
• Items returned more than 30 days after delivery
• Products damaged due to misuse or mishandling

3. Damaged or Incorrect Shipments

If items are missing, damaged, or incorrect:

• Notify us within 3 business days of delivery
• Include clear photos of the items and packaging
• Provide the order number and issue description

We’ll offer a replacement, credit, or refund at no additional cost once verified.

4. Return Authorization & Process

To initiate a return:

1. Email us at support@florinia-usa.com
2. Provide order number, reason, and photos (if applicable)
3. Receive a Return Merchandise Authorization (RMA) and return instructions

Returns without prior authorization may be rejected or delayed.

5. Shipping Costs

• Florinia Error: Return shipping is covered by us
• Customer Preference: Buyer is responsible for return freight

6. Refunds & Credits

Upon receiving and inspecting your returned goods:

• Refunds will be processed within 7–10 business days to the original payment method
• Account credits may be issued for future purchases
• Shipping charges are non-refundable unless due to our error
• A restocking fee (typically 10–20%) may apply for large/bulk returns

7. Exchanges

To exchange items for different styles, colors, or sizes, include the request during your return. New items will ship after we receive and approve the returned merchandise.

8. Contact Us

For questions about your return or to begin a return request:
📧 support@florinia-usa.com
🌐 www.florinia-usa.com